Change management is a challenging and continuous process that requires a particular skill set for both leaders and managers. It is essential for leaders and change agents to understand and address the five most important questions: Why? What? Who? How? When? Inside, you'll learn the concept of change management, its impact on the company's business performance and sustainability, and the relevant issues associated with it. The author highlights the importance of sustainable development, including economic, environmental, and social elements and introduces different types of changes including planned, unplanned, incremental/marginal, transitional, and transformational ones. Various models of planned and unplanned changes are featured, including leaders as change agents; the concept of resistance, reasons, sources, and forms of resistance to change; definitions of values, attitudes, personalities, and perceptions of individuals; and how these determinants affect individuals' behaviors, attitudes, and responses toward organizational change. Several organizational examples are provided throughout the book to illustrate how high-performance organizations grow their business.
Associate Professor Huong Ha is Head, Business Programmes, at School of Business, Singapore University of Social Sciences. She has been affiliated with University of Newcastle, Australia. Her previous positions include dean, director of R&D, deputy course director, chief editor, executive director, business development manager, and so on. She holds a PhD from Monash University (Australia) and a master's degree from NUS (Singapore). She was a recipient of many teaching excellence awards, scholarships, and research-related grants. She has published more than 80 journal articles, books, book chapters, conference papers, etc. She is an invited member of the scientific and/or technical committees of international conferences, and a reviewer of high-ranking international journals.